Terms of service

Seller Information

The online store is operated by:

MYSQ Sp. z o.o.
Augustyna Szamarzewskiego 21/2
60-514 Poznań
Poland

KRS: 0001178883 | NIP: 7812091137 | REGON: 54200562100000

Email: kontakt@mysq.pl | Instagram: @mysqperfumes

Orders and Contract Formation

A sales contract is concluded when the Customer places an order and receives confirmation of order acceptance from the Seller.

The time of order processing is counted from the moment of obtaining a positive payment authorization.

If the Customer chooses payment by bank transfer or payment card, the time of order processing is counted from the date of crediting the Seller's bank account or obtaining positive payment authorization.

Payment Methods

Available payment methods:

Payment cards:

  • Visa
  • Visa Electron
  • Mastercard
  • MasterCard Electronic
  • Maestro

Other available methods:

  • BLIK
  • PayNow
  • Apple Pay (if available at checkout)

The entity providing online card payment services is Autopay S.A.

Online payments may be processed via Stripe or PayNow depending on the selected method.

All prices displayed in the Store are gross prices and include VAT where applicable.

Delivery

Orders are dispatched within 24 hours from payment authorization.

For orders shipped within Poland, delivery is carried out via InPost or DPD (parcel lockers or courier delivery), with estimated delivery of 1-3 business days after dispatch.

For orders shipped to other EU countries, delivery is carried out via DPD, with estimated delivery of 3-7 business days after dispatch. Availability of parcel lockers versus courier delivery may vary by country - please contact us at kontakt@mysq.pl if you have questions about delivery options for your specific location.

The Seller remains responsible for the goods until delivered to the Consumer.

Right of Withdrawal (14 Days)

Consumers have the right to withdraw from the contract within 14 days of delivery without providing a reason. To exercise this right, the Customer may use the model withdrawal form available in our Return & Refund Policy, or submit a clear statement of withdrawal through any of our contact channels.

Orders shipped within Poland include a complimentary tester sample. Customers are advised to test the fragrance using the tester before opening the main perfume packaging. A tester is not included with orders shipped to other EU countries.

Returns are accepted only if the main perfume packaging remains sealed and unopened.

Consumers retain the right of withdrawal at all times. However, in accordance with the Polish Consumer Rights Act, a refund will only be granted if the main perfume packaging remains sealed and unopened, as opened goods cannot be returned for health and hygiene reasons.

Return Procedure

  1. Submit a return request via: https://szybkiezwroty.pl/en/MYSQ_sp_zoo
  2. Complete the required information
  3. Receive return approval
  4. Receive a QR code
  5. Send the parcel using the QR code

Return shipping costs are borne by the Customer in all cases. For orders shipped within Poland, MYSQ provides a free return label, with the label cost deducted from the refund. For orders shipped to other EU countries, no label is provided and the customer arranges return shipping independently.

Refunds are issued within 14 days of receiving the returned goods and are made using the same payment method used for the original transaction.

Complaints - Conformity of Goods

The Seller is liable for any lack of conformity of the goods with the contract existing at the time of delivery and revealed within 2 years from delivery, in accordance with Polish law.

If the goods are non-conforming, the Consumer may request that the goods be brought into conformity.

Due to the nature of the products offered (sealed cosmetic goods), conformity is ensured primarily through replacement of the product.

If replacement is impossible or would involve disproportionate costs, the Consumer may request a price reduction or withdraw from the contract in accordance with applicable law.

If a lack of conformity is revealed within 2 years from delivery, it is presumed to have existed at the time of delivery unless proven otherwise.

Complaints may be submitted via:

The Seller responds to complaints within 14 days.

Promotions and Price Reductions

In the case of a price reduction, the Store displays the lowest price from the 30 days prior to the reduction in accordance with EU Omnibus Directive requirements.

Personal Data

The controller of personal data is MYSQ Sp. z o.o.

Detailed information regarding data processing is available in the Privacy Policy.

Governing Law & Jurisdiction

These Terms of Service and any contract concluded through the Store are governed by Polish law. Any disputes will be subject to the jurisdiction of the competent courts in Poznań, Poland.

This choice of law and jurisdiction does not deprive consumers residing in other EU member states of the mandatory consumer protections provided under the laws of their own country of residence.