Shipping policy
Shipping Policy
At MYSQ, we make sure your perfumes reach you quickly, safely, and with the utmost care.
Shipping Methods
For orders shipped within Poland, we offer a choice of two carriers:
- InPost - Paczkomaty (parcel lockers) or courier delivery
- DPD - parcel lockers or courier delivery
For orders shipped to other EU countries, delivery is carried out exclusively via DPD (parcel lockers or courier delivery, depending on availability in your country).
Processing Time
Orders are carefully packed and dispatched within 24 hours after payment confirmation.
Delivery Time
Estimated delivery within Poland is 1-3 business days after dispatch.
Estimated delivery to other EU countries is 3-7 business days after dispatch.
Order Tracking
Once your order is shipped, you will receive your tracking number via email or SMS.
Accurate Delivery Details
Please double-check your delivery information at checkout. We cannot be responsible for delays or failed deliveries caused by incorrect details.
Shipping Costs
Shipping fees are calculated at checkout and clearly displayed before payment.
Lost or Damaged Packages
If your parcel is lost or arrives damaged, please contact us immediately. We are here to help and will resolve the issue as quickly as possible.
Returns
Changed your mind? Unopened bottles can be returned within 14 days of delivery. For full details on eligibility, testers, and how to start a return, please see our Return & Refund Policy.