Refund policy

Golden Return Policy - MYSQ

At MYSQ, every perfume comes with a complimentary tester so you can test the fragrance before opening the main bottle. If you decide it’s not the right scent for you, you’re welcome to return the unopened product.

We’re here to make your shopping experience smooth, simple, and enjoyable.

Return Period

  • You may request a return within 14 days of receiving your order.
  • Please test the fragrance using the complimentary tester before opening the main bottle.
  • To ensure hygiene and safety, returns are only accepted for unopened bottles.

How to Request a Return

To request a return, simply reach out to us through any of the following channels:

Our team will be happy to guide you through the return or replacement process.

Return Shipping

  • Return shipping costs are covered by the customer unless the item is damaged or incorrect.
  • For your convenience, we can provide an InPost return label.
  • If used, the label cost will be deducted from the refund amount.

Refunds

Refunds will be issued after we receive the returned item.

Please allow up to 14 calendar days for the refund to be processed. Bank processing times may vary depending on your provider.

Damaged or Incorrect Items

Please check your order when it arrives. If it is damaged, leaking, or incorrect, just reach out to us and we’ll help you sort it out.

Gift Sets & Duo Sets

Please note that Gift Sets and Duo Sets do not include complimentary testers.

European Union - Right of Withdrawal

For orders shipped within the European Union, customers have the legal right to withdraw from their purchase within 14 days of delivery, without providing a reason.

For hygiene and safety, the product must remain unopened, unused, and in its original packaging.

In line with EU consumer regulations, perfumes that have been opened after delivery are not eligible for return.